Hanover Coffee is out of Costa Rica but has new stuff

Fresh Roasted Coffee now in Blends

Fresh Roasted Coffee now in Blends

My pal Greg over at Hanover Coffee has published a new post on his amazing website. Seriously whoever set that up should have been paid at least $5. Anyway it seems that he is out of the Costa Rica coffee beans that have been the rave for a while. Personally I like the Sulawesi(I think thats the one and I think thats how its spelt.)

He also announced that Hanover has two new coffee blends: The Hanover Blend and Hanover Dark. Apparently these are some shit hot coffee blends so you better order before I get all of it!

Starting next week you can get this delivered to wherever you might be. So go ahead and get some!

Video – Book Review of Eat Me by Kenny Shopsin

While watching Netflix I saw a documentary called ‘I Like Killing Flies’ about Shopsin’s restaurant, or old one, in NYC. Kenny immediately became my hero and upon reading the wikipedia page for the film I discovered that he wrote a book a few years back. Purchase made on Amazon and 15 minutes later I was reading the best cook book I have ever seen. Forget cookbook though cause even though you can learn about 200 recipes from this one volume they can easily permutate into hundreds more.
Kenny has great wit and his philosophy on life is what I want to hear more of: we are not here to slave for each other, we are here to hang out and be nice when thats called for and enjoy company. While I am pretty sure I would be thrown out of Shopsin’s before even being seated, I am a bit of a foodie, I would enjoy every moment of it.
Watch my review and if you don’t have a seizure let me know what you think:

Nerding: Google Reader gets Suggestions Wrong

I loves me some RSS feeds. Being able to skip through headlines without any cumbersome graphics to slow things down is what I need. Google Reader is the RSS reader of the day. Its fast and easy to use. With Reeder on my iPhone and iPad and soon on my Mac I can look through a lot of material very quickly and identify topics of interest for me or my clients.

One glaring issue I have with Google Reader however is how it makes suggestions. When you find a new RSS feed that you want to add to reader you see this:

Google Reader gets Suggestions Wrong

Google Reader gets Suggestions Wrong

Now dont get me wrong I love me some suggestions and Google is really good at suggesting relevant feeds. The problem is that the suggestions show up before I have finalized the subscription to the original feed that I wanted. Once I click on the Subscribe button the suggestions no longer appear here. Instead you have to click on the Feed Settings button and mouse over More Like This to see this:

Google Reader Suggestions are too hidden

Google Reader Suggestions are too hidden

Once again I appreciate Google making these suggestions, but they are way too hidden for most users. Make this more visible please Google. I suggest showing them right after I Subscribe to a feed and then occasionally once a month or so.

Want to know what banks got bailed out and how much?

I wasn’t necessarily looking for this but our friends at Consumerist were nice enough to give me a link:

Interactive: Which Banks Got Emergency Loans from the Fed During the Financial Meltdown?.

What do you think? Does it matter if you bailed out your own bank? Has their service gotten any better to show you their thanks?

If this doesn’t make you laugh at Libertarians I am not sure what will.

How to not take an Inbound Sales Call

thanks electrospray

It never ceases to amaze me how bad salespeople are at their jobs. To be fair the vast majority of them are setup for failure due to a number of things: improper training, a terrible product, poor pricing for their market, and unreasonable expectations created by their marketing people.

Recently I was shopping around for a service to help one of my clients. I called 3 companies and had a great experience with all of them. I was given the information I was looking for and made sure I could follow up with that same person once my client made their decision before getting off the phone.

When I called the 3rd company everything changed. The first thing the representative told me was that before they gave me any pricing I would have to give them something. In this case that something was my clients information. I was told that this would prevent them from getting ‘shopped’. I was taken quite aback by this for a few reasons:

  1. I don’t give out my clients information until ready to purchase.
  2. I am already giving you something: my time to call you about your service.
  3. I could easily give you false information and still get what I want.
  4. They already had some prices listed on their website.
  5. This product is an off the shelf service so you should be able to quote me right away.

Normally I would proceed with the 3rd step but the attitude that this salesperson gave me told me something else:

  • I don’t do business with people I don’t like.

So for all salespeople out there and all your super duper training and neat presentations you should remember a few things:

  1. People buy from people they like.
  2. The customer isn’t always right, but the customer always pays.
  3. Don’t look a gift horse in the mouth.
  4. People don’t buy on price.

Guess what? You are going to be shopped, thats why they call it shopping. Get used to it. If your service is legit then you should be fine with giving out information. Within 4 sentences with this salesperson every aspect of relationship building was gone and I was fuming, so I hung up the phone and recommended their competitors. Oh and this wasn’t a $50 sale it was for $5000.

Be nice.